Customer Support

Our Customer Service team is available from 7.30am to 4.00pm, Monday to Friday, to take your packaged or bulk order and provide an update on your delivery.

Order enquiries

Orders can be placed by phone, EDI, email, or facsimile. Our close off is 3.00 pm for next day deliveries or collections.

Account customers can speak to our Customer Service team on:

Ph:        08 9411 1166
Email:   orders@swancement.com.au
Fax:      08 9411 1160.

New customers should refer to our ‘Credit Application Policy’ below.

Credit application policy

Please contact our Sales Administration Officer on 08 9411 1111 or use our Contact Us form for credit application requests.

As a wholesaler, we do not supply the general public or building industry direct. Our stockists carry a range of products which are available to the trades and general public. For further information about our stockists please use our Find a stockist tool.

Pricing and quotation enquiries

Account Customers are welcome to speak to our Sales Administration Officer on 08 9411 1111 or  use our Contact us page to confirm pricing or obtain a quote.

New customers should refer to our ‘Credit Application Policy’ above.

Pallet return procedure

Products are sold by the pallet. We request that you return pallets after your delivery is made. To have your empty pallet collected please complete our Pallet Collection Request Form.